Frequently Asked Questions
Everything you need to know about your KIBI SPORTS gear and orders.
How do I know which size to order for athletic apparel?
We provide a detailed sizing chart on every product page. Since our high-performance fabrics offer varying levels of compression, we recommend measuring your chest, waist, and hips to ensure the perfect fit.
What is the standard shipping time for sports equipment?
Standard shipping typically takes 3-5 business days within the continental US. For oversized equipment like weight benches or treadmills, delivery may take 7-10 business days via our specialized freight partners.
Can I return gear if it doesn't fit or I change my mind?
Yes, we offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain items like swimwear and undergarments cannot be returned once opened.
Do you offer a warranty on KIBI SPORTS equipment?
All KIBI SPORTS hardware and equipment come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal athletic use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for larger equipment purchases.
How should I care for my technical performance fabrics?
To maintain the moisture-wicking properties of your gear, we recommend machine washing in cold water with like colors and air drying. Avoid using fabric softeners or bleach, as these can break down technical fibers.